HowTo / Aria · Privacy Policy
Operated by Open Corp, Wichita, Kansas, USA
Effective Date: July 4, 2026
Last Updated: July 4, 2026
This Privacy Policy, version-dated July 4, 2026, is incorporated into these Terms by reference.
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER (SECTION 15) THAT AFFECT YOUR LEGAL RIGHTS. BY USING THE SERVICE, YOU AGREE TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION RATHER THAN JURY TRIALS OR CLASS ACTIONS, EXCEPT AS DESCRIBED BELOW (INCLUDING THE 30-DAY OPT-OUT RIGHT IN SECTION 15.8 AND THE STATE-SPECIFIC EXCEPTIONS IN SECTION 18).
A note before the legalese: We built Aria to help real people run real businesses. We want these Terms to be honest, readable, and fair — so every section starts with a plain-English summary in italics. The summaries are for convenience; if a summary and the full legal text ever conflict, the full legal text controls, but we have written each summary to fairly describe the section it introduces, including the parts that favor us.
Plain English: By creating an account or using Aria, you agree to these Terms and our Privacy Policy. If you don't agree, don't use the Service. Some features (like auto-renewing subscriptions, ACH payments, and free-plan training consent) also require their own separate, affirmative consent — agreeing to these Terms alone doesn't switch those on.
1.1. These Terms of Service ("Terms") are a legally binding agreement between you ("you," "your," or "User") and Open Corp, a Kansas company with its principal place of business in Wichita, Kansas ("Open Corp," "we," "us," or "our"), governing your access to and use of the HowTo / Aria websites (including howtoaria.com), applications, desktop software, mobile applications, APIs, voice interfaces, and all related products, features, tools, and services (collectively, the "Service").
1.2. Acceptance by clickwrap. You accept these Terms by checking the box labeled "I have read and agree to the Terms of Service and Privacy Policy" presented at account creation, with both documents hyperlinked directly adjacent to it; account creation is unavailable until you do. Notice: these Terms include an arbitration agreement and class-action waiver (Section 15); you may opt out within 30 days (Section 15.8). We record your acceptance (account, timestamp, and document version). For continued use after we post an updated version, acceptance may also occur as described in Section 17.1. Guest access. Guest features are available only after you take an affirmative action accepting these Terms and the Privacy Policy, presented before first use; if you do not accept, guest features are unavailable.
1.3. If you use the Service on behalf of a company, sole proprietorship, or other legal entity, you represent and warrant that you have authority to bind that entity, and "you" includes both you individually and that entity.
1.4. Additional terms may apply to specific features (for example, Beta Features under Section 11.5, app-store terms under Section 11.4, promotional programs, or paid add-ons). Those additional terms are incorporated into these Terms when you use the relevant feature, and control over these Terms solely with respect to that feature in the event of a conflict.
1.5. Separate consents. Certain matters require your separate, affirmative consent apart from these Terms, and are not effective merely because you accepted these Terms: (a) enrollment in an auto-renewing subscription (Section 4.2); (b) ACH bank-debit authorization (Section 4.6); (c) Free Plan training consent (Section 9.2); (d) enabling Computer Control (Section 6); and (e) any future biometric feature (Section 9.8). Each is presented to you separately, in a clear and conspicuous manner, at the time it becomes relevant.
Plain English: You must be at least 13 to use the Service, and located in the United States. If you're under 18 you need a parent or guardian's permission, and your account is restricted: strict safe-content mode, no paid plans, no payment features, no bank debits, no outbound customer messaging, and no computer control. Everything involving money or running a business requires you to be 18.
2.1. Minimum age: 13; restricted under 18. You must be at least thirteen (13) years old to use the Service. We do not knowingly permit registration by, or collect personal information from, children under 13, consistent with the U.S. Children's Online Privacy Protection Act (COPPA); our signup flow requires your date of birth and enforces this restriction, and if we learn a user is under 13 we will terminate the account and delete associated personal information as required by law. If you are between 13 and 17: (a) teen signup requires (i) your own affirmative acknowledgment of the restricted mode and data handling, and (ii) a parent/guardian email-verification and affirmative acceptance step, both recorded with timestamp and Terms version; the parent or legal guardian is the contracting party for Section 15 purposes and represents that they have reviewed and agreed to these Terms on your behalf; (b) your account operates in a restricted mode that uses content filtering designed to limit age-inappropriate content; no filter is perfect, and filtering is not a warranty; and (c) if you are 13-17 you may not use paid plans, payment or ACH features, outbound customer messaging, or computer control, and we will disable those features for any account we know is held by a user under 18. Continued use of the Service after your 18th birthday constitutes ratification of these Terms, including Section 15. We may refuse, restrict, or terminate any account we reasonably believe misstates the holder's age.
2.2. United States only. The Service is currently offered only to users who reside in, and use the Service from, the United States. We may use technical measures to restrict access from other jurisdictions. If we later offer the Service internationally, we will do so under an international rider addressing the applicable laws of those jurisdictions (including, where applicable, GDPR/UK GDPR and the EU AI Act).
2.3. Capacity and sanctions. You represent that: (a) you have the legal capacity to enter into these Terms or, if you are 13-17, your parent or legal guardian has that capacity and has reviewed and agreed to these Terms — including the arbitration agreement and class-action waiver in Section 15 and the electronic-communications consent in Section 17.11 — on your behalf; (b) you are not barred from using the Service under the laws of the United States or any other applicable jurisdiction; and (c) you are not located in, or a resident of, any country or region subject to comprehensive U.S. sanctions, and are not on any U.S. government restricted-party list.
Plain English: Keep your credentials safe, give us accurate info, and tell us right away if someone breaks into your account. You can add employees as authorized users, and you're responsible for what they do. You are NOT automatically liable for what a criminal does with a hijacked account — you're responsible for people you actually let in and for reasonably safeguarding your credentials, and federal payment protections (like Regulation E) are never waived.
3.1. Registration. To use most features, you must create an account and provide accurate, current, and complete information, including your name, date of birth, and a valid email address, and you must complete email verification. You agree to keep your account information up to date.
3.2. Security; responsibility for activity. You are responsible for maintaining the confidentiality of the credentials for your account and for the activities of persons you permit to access it. You are responsible for activity under your account to the extent it is conducted by you or your Authorized Users, or results from your failure to use reasonable care in safeguarding credentials. You are not responsible for unauthorized activity that occurs (a) after you have notified us of a compromise, or (b) as a result of our failure to maintain reasonable security. Nothing in these Terms waives or limits your rights regarding unauthorized electronic fund transfers under Regulation E or other non-waivable law. You must notify us promptly at [email protected] of any unauthorized access to or use of your account, and we will work with you in good faith to secure it.
3.3. Authorized Users. Your account belongs to you (or your business entity). Authorized Users must be at least 18, unless you designate the user as 13-17, in which case the Section 2.1 restrictions apply to that user's access. You may designate employees, staff, or members of your household as "Authorized Users" through account settings, each with their own credentials where the feature is available; do not share credentials with anyone else. You are responsible for your Authorized Users' compliance with these Terms and for their acts and omissions in the Service as if they were your own. You may not sell or transfer your account, share credentials outside your business, or use another person's account without permission.
3.4. Our protective actions. We may suspend or restrict any account that we reasonably believe is compromised, fraudulent, in material violation of these Terms, or creating legal, security, fraud, or telecom-carrier compliance risk for us, other users, or third parties, pending investigation. Suspension rights are subject to the notice, cure, data-access, and refund protections in Sections 4.3(c) and 16.
Plain English: The Free plan gives you a weekly usage allowance; we can change it, but we'll give you advance notice before materially cutting it, and if we cut it you can stop training on your data going forward. Paid plans auto-renew until you cancel — you'll consent to that separately at checkout, get a confirmation email with cancellation instructions, and canceling online is as easy as signing up. Metered overage has spend caps and alerts so an AI agent can't run up a surprise bill. ACH payers get advance notice of variable debits — we do not ask you to waive that. Refunds: none for ordinary partial months, BUT you get a pro-rata refund if we shut the Service down or terminate you without cause, and a credit if we suspended you and you turn out to have done nothing wrong.
4.1. Plans. We currently offer the following plans, described in more detail at signup and on our pricing page:
(a) Free Plan. A no-cost plan that includes a limited usage grant — currently $5.00 of usage value per week, capped at $1.50 of usage value per day — plus limited features. Free Plan usage grants are a courtesy, not a purchased entitlement, and we may modify, condition, or discontinue the Free Plan; however, we will give at least thirty (30) days' advance notice (email or in-product) before materially reducing or discontinuing Free Plan usage grants, and if we materially reduce or discontinue them, you may withdraw your training consent under Section 9.2 and we will stop using your data for training prospectively. Unused Free Plan usage does not roll over, has no cash value, and is not redeemable or transferable. Under the Free Plan, if — and only if — you gave the separate training consent described in Section 9.2, your conversations and usage data may be used to train and improve Aria.
(a-1) Guest use (no account). Limited features of the Service may be usable without creating an account, with a small usage grant — currently $0.50 of usage value per day. Guest usage grants are a courtesy, not an entitlement, and may be modified, conditioned, or discontinued at any time without notice. Guest usage is subject to these Terms and to the guest provisions of our Privacy Policy; if you want a larger usage grant, per-plan data terms, and account features, create a free account. Guest conversations are not used for AI training.
(b) Pro Plan. A paid subscription (currently $20.00 per month) with expanded features and privacy protections: your conversations are not used for training (by us or, by contract, by our subprocessors), and we retain only records we are legally required or reasonably need to keep (such as billing records and security logs), as described in Section 9 and the Privacy Policy.
(c) Pay-As-You-Go. Usage-based billing at the rates disclosed in the Service, with the same privacy protections as the Pro Plan.
(d) Additional plans and feature-specific tiers. We may offer additional plans or feature-specific tiers (for example, image generation with usage caps); their pricing, caps, and any plan-specific data terms are disclosed at purchase and on the pricing page and are governed by these Terms. Unless a tier is expressly designated as a Free Plan tier with the Section 9.2 training consent, feature-specific and paid tiers carry the paid-plan privacy protections in Section 9.3 (no training use).
4.2. Auto-renewal; your consent and cancellation rights. PAID SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD (E.G., MONTHLY) AND YOUR PAYMENT METHOD WILL BE CHARGED THE THEN-CURRENT SUBSCRIPTION FEE, PLUS ANY APPLICABLE OVERAGE AND TAXES, UNTIL YOU CANCEL. In addition:
(a) Separate checkout consent. Before your first charge, the auto-renewal terms (amount, frequency, renewal date, and how to cancel) are presented clearly and conspicuously at checkout, and you must affirmatively consent to the auto-renewing feature separately from your acceptance of these Terms. We record that consent.
(b) Post-purchase acknowledgment. After you subscribe, we will send you an acknowledgment (email) in a form you can retain, restating the automatic-renewal terms, the cancellation policy, and how to cancel.
(b-1) Free-trial and promotional conversions. If a plan begins with a free or discounted promotional period longer than 31 days, we will notify you 3–21 days before the first full charge.
(c) Easy online cancellation. You may cancel at any time through your account settings using a simple, immediately effective online mechanism that is at least as easy to use as the method you used to subscribe — no phone call, no retention obstacle course — or by contacting [email protected]. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then.
(d) Renewal reminders. For any subscription with a term of one year or longer, we will send a renewal reminder 15–45 days before renewal, and otherwise wherever required by law.
(e) Consent-record retention. We retain the record of your auto-renewal consent for at least three years or one year after your subscription ends, whichever is longer.
4.3. Refunds. Except as stated below or required by applicable law, fees are non-refundable and we do not provide refunds or credits for partial billing periods, unused usage, or downgrades. However:
(a) If we end the Service or your account without cause: if we discontinue the Service (or a paid feature material to your plan) or terminate your account other than for your breach, we will refund the pro-rata unused portion of prepaid fees.
(b) Suspensions later cleared: if we suspend your account based on a suspected violation and our investigation concludes you did not violate these Terms, we will credit (or at your election refund) fees attributable to the suspension period.
(c) We may, in our discretion, issue additional refunds or credits in specific cases; doing so once does not obligate us to do so again.
4.4. Metered overage; spend protections. Certain plans allow you to opt in to metered "extra usage" billing. If you enable this toggle, you authorize us to charge your payment method for usage beyond your plan's included amounts, at the rates disclosed at the time you enable it. To protect you from runaway charges:
(a) metered overage is subject to a monthly spend cap that you set when enabling it (with a conservative default cap if you don't choose one); usage stops, and autonomous or scheduled agent activity pauses, when the cap is reached, unless you affirmatively raise it;
(b) we will send usage alerts as you approach your cap (e.g., at 50%, 80%, and 100%); and
(c) we monitor for anomalous automated usage patterns and may pause automated activity that appears to be a malfunction or loop, without liability for the pause.
You can disable metered overage at any time; disabling it does not relieve you of charges already properly incurred within your cap.
4.5. Payment processing; card payments. Payments are processed by Stripe, Inc. and its affiliates ("Stripe"). By providing a payment method you: (a) represent that you are authorized to use it; (b) authorize us and Stripe to charge it for all amounts due under these Terms; and (c) agree to Stripe's applicable terms, including the Stripe Services Agreement and, where applicable, the Stripe Connected Account Agreement. We do not store full payment card numbers on our systems.
4.6. ACH bank-debit authorization. If you choose to pay by ACH bank debit, you will be asked to provide a separate, affirmative ACH authorization at the time you add the bank account. Under that authorization:
(a) you authorize Open Corp, through Stripe, to electronically debit the bank account you designate for subscription fees on a recurring basis, and for usage, overage, and other amounts due under these Terms, and, if necessary, to electronically credit that account to correct erroneous debits;
(b) for debits that vary in amount, we will send you written notice of the amount and date of each debit at least ten (10) calendar days before it occurs, or, at your election, you may instead specify a range of amounts and we will notify you in advance of any debit outside that range, consistent with Regulation E, 12 C.F.R. § 1005.10(d). We do not ask you to waive, and you do not waive, any Regulation E or EFTA right;
(c) we will provide you a copy of your ACH authorization at the time you give it (electronically, per Section 17.11) and on request;
(d) you may revoke the authorization at any time by removing the payment method in your account settings or by notifying us at [email protected] at least three (3) business days before the next scheduled debit. You also have the independent right, under federal law, to stop payment on a preauthorized debit by notifying your bank at least three (3) business days before the scheduled date. Cancelling your subscription or closing your account automatically revokes this ACH authorization upon completion of the final charge for your last billing period. Any amounts arising after revocation (including Section 4.11 commission reversals) will be invoiced to you; we will not debit your bank account for them except under a new authorization and, for variable amounts, the 10-day advance notice in Section 4.6(b); and
(e) you represent that you are an authorized signer on the designated account.
4.7. Failed payments; NSF. If a payment fails, is returned, or is reversed (including for insufficient funds), we may: (a) re-initiate a returned ACH debit no more than two (2) times, consistent with NACHA rules, and retry card charges as permitted by card-network rules; (b) suspend or downgrade your account until amounts due are paid; (c) charge a returned-payment fee equal to the lesser of $30 or the maximum amount permitted in your state (and no fee where prohibited); and (d) pursue collection of unpaid amounts, including collection costs and attorneys' fees only where and to the extent permitted by applicable law. You remain responsible for all amounts properly due regardless of payment failure.
4.8. Billing disputes and chargebacks. You always have the right to dispute charges with your bank or card issuer, including under the Fair Credit Billing Act, and we will not suspend, terminate, or penalize your account for a good-faith billing dispute. We ask (but do not require) that you contact us first at [email protected] — we would genuinely rather fix a billing mistake than fight a chargeback, and we can usually resolve it faster. If we reasonably determine that you have engaged in chargeback fraud or a pattern of abusive disputes of charges you knew were valid, we may recover the amounts and fees involved, require an alternative payment method, or close the account.
4.9. Price changes. We may change our prices, plan features, usage rates, and usage grants. For paid subscriptions, price changes take effect at your next renewal following at least thirty (30) days' notice (by email or in-product notice), and each price-change notice will include clear instructions on how to cancel before the change takes effect. If you do not cancel before renewal, the new price applies; we will not treat silence as consent to anything other than continuation of your existing subscription at the disclosed new price.
4.10. Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, excise, VAT, GST, and similar taxes arising from your purchases (other than taxes on our net income). Where we are required to collect taxes, they will be added to your charges.
4.11. Commissions, pass-through fees, and reversals. Certain features (for example, customer payments you collect through the Service, or work we facilitate on your behalf) may carry a disclosed commission, markup, or pass-through cost. Applicable rates are disclosed in the Service before you incur them. If a customer payment on which we earned a commission is later reversed, returned, refunded, or charged back (including an ACH return by your customer), the associated commission is reversed as well, and you authorize us to offset, debit (under your payment authorization), or invoice you for commissions previously paid or credited on reversed amounts, and to maintain reasonable reserves against pending payment volume where Stripe or its banking partners require it. Any such reserves are established and held by Stripe under the Stripe Connected Account Agreement; Open Corp never takes possession or control of your funds.
Plain English: Aria is smart but not perfect. She can be confidently wrong. Nothing she says is legal, tax, accounting, medical, or professional advice — even when she's helping with taxes, code compliance, or contracts, which she will do, because that's part of the product. That help is a starting point that you must verify, not a professional sign-off. Certain high-stakes features (like the code-compliance scanner) require you to confirm a licensed professional's review before you rely on them.
5.1. Nature of AI. The Service uses artificial intelligence, including large language models, speech synthesis, and computer-vision systems, to generate text, voice, images, estimates, plans, suggestions, and other content ("Outputs"). AI systems are probabilistic: Outputs may be inaccurate, incomplete, outdated, biased, misleading, or entirely fabricated ("hallucinations"), even when presented confidently and with apparent citations or specificity.
5.2. Informational only; no professional advice. Outputs are provided for general informational purposes only. Outputs are not, and must not be relied upon as, legal, tax, accounting, financial, investment, insurance, medical, safety, engineering, code-compliance, licensing, or other professional advice, regardless of subject matter or how they are phrased. Aria is designed to help with topics such as taxes, contracts, pricing, building codes, licensing, and regulations — that is a core, marketed function of the product — as a research, drafting, and preparation aid. It is not a substitute for a licensed professional, and you should consult one before acting on Outputs in any of these areas.
5.3. High-stakes features; required human review. For features that touch safety or regulatory compliance — including any code-compliance photo scanning, electrical/HVAC/structural guidance, and tax-categorization tools — Outputs are preliminary screening aids only. Before relying on them, and before representing anything to a customer, inspector, or tax authority, you must have the relevant work reviewed by a licensed professional or the authority having jurisdiction. These features will present a feature-specific acknowledgment to that effect, and you agree not to describe their Outputs to any third party as an inspection, certification, or professional determination.
5.4. Your duty to verify. You are solely responsible for evaluating and verifying the accuracy, completeness, legality, and fitness of any Output before relying on it or using it in your business — including estimates, quotes, invoices, marketing copy, customer communications, compliance-related content, and scheduling. Outputs sent to your customers on your behalf are your communications, and you are responsible for their content, subject to Section 7's allocation of platform responsibilities.
5.5. Your decisions are your own; limited agency. All business, financial, hiring, pricing, safety, and operational decisions you make — with or without Aria's input — are your own. When Aria drafts, personalizes, schedules, and sends communications or performs tasks on your behalf, she acts as your limited agent solely for the purposes and within the parameters you configure; no fiduciary, advisory, broker, or professional-client relationship is created between you and Open Corp or Aria.
5.6. Similar outputs; no guarantee of results. Outputs may not be unique to you; other users may receive the same or similar Outputs. We make no representation or warranty that use of the Service will generate leads, revenue, savings, customers, or any particular business outcome. Section 10 addresses ownership of Outputs.
Plain English: If you turn on Computer Control, you're letting our software move your mouse, type, and operate apps on your machine. Watch it while it works, only run it on computers you're allowed to control, and understand automation can make mistakes — you accept the inherent risk of the tasks you ask for. But we do NOT disclaim our own negligence: if our software is defectively designed, acts outside the window you enabled, or keeps going after you hit stop, that's on us (within Section 13's limits). Screenshots taken during Computer Control are never used to train our models, on any plan.
6.1. Description. The Service includes an optional "Assist" capability that can (a) guide you visually and verbally through tasks on your device, and (b) on eligible paid plans, directly control your device — including moving the cursor, clicking, typing, taking screenshots, executing commands (including terminal/shell commands), and operating other software — when and only when you enable it ("Computer Control").
6.2. Your authorization; strict enablement boundary. By enabling Computer Control, you expressly authorize the Service to access, view (including capturing screenshots and screen content), execute commands (including terminal/shell commands), and operate the device and software on which it is enabled, for the purpose of performing the tasks you request. Enabling Assist or Computer Control also authorizes the Service to observe and log your own inputs (clicks, typing, and application usage) during the active session, as described in the Privacy Policy. You may revoke this authorization at any time by disabling the feature or closing the application. Computer Control is designed to operate only while affirmatively enabled by you and to stop immediately when you disable it; we are responsible for honoring that boundary, and Section 6.5's assumption of risk does not apply to actions taken outside an enabled session or after you have disabled the feature.
6.3. Your responsibilities. You agree that you will: (a) only enable Computer Control on devices and accounts that you own or are expressly authorized to control, and in compliance with any applicable workplace, software-license, or third-party terms; (b) actively supervise the Service while Computer Control is active and remain able to intervene; (c) not enable Computer Control while the device is displaying, or has access to, information or systems you are not permitted to expose to us; and (d) maintain your own backups of important data. No PHI. The Service is not designed for, and must not be used to create, receive, store, or transmit protected health information (PHI) under HIPAA. We are not a business associate and do not sign Business Associate Agreements. Do not enable Assist or Computer Control while PHI or other medical information is displayed or accessible (see Section 7).
6.4. Screen data handling. Screenshots and screen content captured during Assist or Computer Control may include information about third parties. Accordingly: (a) screen captures are never used to train our models, regardless of your plan; (b) they are retained only as long as needed to perform the session's tasks and for short-term security and debugging purposes as described in the Privacy Policy, then deleted; and (c) access to them within Open Corp is restricted to personnel who need it for support, security, or abuse investigation.
6.5. Inherent risk; assumption of risk — scoped. Automated control of a general-purpose computer carries inherent risk. The Service may misinterpret on-screen content, click the wrong element, enter incorrect text, or take unintended actions, which could result in data loss, unintended messages or transactions, changed settings, or other harm. To the maximum extent permitted by law, you assume the inherent risks of tasks you direct Computer Control to perform while you have it enabled. This assumption of risk covers ordinary execution errors inherent in automated computer control — misread screens, misclicks, mistyped text — occurring during a supervised, enabled session. It does not extend to (i) our gross negligence or willful misconduct, (ii) operation outside an enabled session or after a disable command (Section 6.2), or (iii) a security failure under Section 6.6 — all subject to the limitations in Section 13 to the extent enforceable.
6.6. Third-party attacks; prompt injection. Malicious third-party content (for example, a crafted email, message, or webpage) may attempt to manipulate AI systems into taking unintended actions ("prompt injection"). We implement and maintain commercially reasonable technical safeguards against such attacks — including action confirmation for significant or irreversible steps, scope restrictions, and monitoring — and we will treat a successful attack against our systems as a security incident under Section 9.9. Actions caused by a third party's attack are not "actions you directed" for purposes of Section 6.5 or Section 14. You agree to use current versions of the software and to supervise active sessions, which materially reduces this risk.
6.7. Permission-first design. The Service is designed to request your permission before taking significant actions and to avoid disrupting active work. These design behaviors describe how the product operates and inform the safeguards in Section 6.6; they are not a warranty of perfection.
Plain English: When Aria texts or emails YOUR customers, sends invoices, or collects payments, you're the business and they're your customers — disputes about your work are between you and them. You must have consent to contact people, and messaging laws (TCPA/CAN-SPAM) apply to you. But we don't just dump compliance on you: the platform itself enforces STOP replies, quiet hours, consent checks before automated campaigns fire, AI disclosures, and recording notices — because the law holds us responsible for some of this too. Stripe handles money; we're not a bank. Your business phone number is provisioned through our carrier partners and isn't property you own. The proof vault really is built to keep your documents safe, and we say so here instead of weaseling out of it. And Aria is never a substitute for 911.
7.1. Aria is a tool, not a party to your customer relationships. The Service provides tools — including lead-capture funnels, job pipelines, estimates, invoicing, payment collection, SMS and email messaging, scheduling, account-setup guidance, and document storage — that you use to operate your own business ("Business Tools"). When you use Business Tools, you are the merchant, employer, contractor, and principal. We are not a party to, and have no responsibility for, any contract, quote, estimate, transaction, warranty, or relationship between you and your customers, suppliers, or any other third party. All disputes about your goods, services, workmanship, pricing, scheduling, or conduct are solely between you and the relevant third party.
7.2. Messaging compliance — your obligations. When the Service sends SMS/MMS messages, calls, or emails to your customers, leads, or contacts — whether you compose them individually or configure automated campaigns (such as speed-to-lead responses or follow-up sequences) — those are your business communications sent within parameters you set, and you represent, warrant, and agree that:
(a) you have obtained, and will maintain records of, all legally required consents from each recipient — including, where required, prior express written consent under the U.S. Telephone Consumer Protection Act (TCPA) for marketing texts and calls, and prior express consent for any call using an artificial, prerecorded, or AI-generated voice (which the FCC treats as an artificial/prerecorded voice) — before directing or configuring the Service to contact them;
(b) you will produce evidence of recipient consent to us within five (5) business days of our request (we need this for carrier and 10DLC audits), and you will provide truthful and accurate information for A2P brand and campaign registration;
(c) your messages will comply with the TCPA, the CAN-SPAM Act, the Telemarketing Sales Rule, applicable state telemarketing and privacy laws, and applicable carrier, CTIA, and A2P 10DLC requirements, and you will supply a valid physical postal address for inclusion in your commercial emails;
(d) you will honor opt-outs and consent revocations (by any reasonable means) and will not direct the Service to contact anyone who has opted out or is on an applicable do-not-call list; and
(e) you will not use the messaging tools for prohibited content categories (as defined by carriers and our messaging provider), spam, or deceptive messaging.
7.3. Messaging compliance — platform enforcement and our license to your messages. Because carriers and regulators also hold the platform responsible, you acknowledge and agree that we will, at the platform level:
(a) process and enforce STOP, HELP, and unsubscribe requests automatically, maintain suppression lists, and block sends to opted-out recipients even if you attempt them;
(b) enforce quiet hours (federal 8 a.m.–9 p.m. recipient-local time, and stricter state windows where applicable) on automated and marketing sends;
(c) require a recorded consent attestation before the first outbound text or call to any recipient, and before any automated campaign sends, and pause sends that lack it;
(d) insert, append, or modify compliance content in your communications — including opt-out language (STOP/HELP), unsubscribe links, your postal address in emails, and AI-disclosure language — and you grant us a license to make those modifications; and
(e) throttle, block, quarantine, or refuse any message, and suspend messaging features, if we reasonably believe the messaging creates compliance, carrier-relationship, deliverability, or legal risk; and
(f) National Do-Not-Call Registry — your responsibility. We do not currently scrub recipient lists against the National Do-Not-Call Registry; you are solely responsible for DNC Registry and state do-not-call compliance for contacts you supply, and you must not direct outreach to numbers on those registries absent an established business relationship or consent.
These platform measures do not transfer your sender obligations to us, and your indemnity under Section 14 does not cover claims to the extent caused by our failure to operate these platform measures as described.
7.4. AI disclosure to your customers. Where Aria communicates with your customers or leads by voice or text in a way that could incentivize a sale or transaction, applicable law (including California's B.O.T. Act and the Utah AI Policy Act) may require disclosure that they are interacting with an automated system. The Service is designed to identify Aria as an AI or virtual assistant in customer-facing voice interactions and in the first outbound message of automated conversations, and you agree not to remove, suppress, or instruct Aria to conceal that disclosure.
7.5. Call recording and analysis consent. Some features record, transcribe, or analyze calls and messages between you and your customers. Several states require the consent of all parties to record or intercept a communication. You agree to: (a) enable and not disable the Service's automated recording/AI-processing disclosures on recorded calls; (b) provide any additional notices required in your state or your customers' states; and (c) not use recording features where you lack a lawful basis. We process recordings only as your service provider under Section 9.7 and never use your customers' communications to train our models.
7.6. Your business legality. You are solely responsible for the lawful operation of your business, including obtaining and maintaining all required licenses, registrations, permits, bonding, and insurance; complying with consumer-protection, advertising, pricing, contractor, labor, safety, tax, and industry-specific laws; and the accuracy of any estimates, quotes, invoices, or representations you make to customers (whether or not generated with Aria's help).
7.7. Payments; not a bank. Payment collection features are provided through Stripe. Funds are processed, held, and settled by Stripe and its banking partners under Stripe's terms, which you must accept to use payment features. Open Corp is not a bank, money transmitter, money services business, payment processor, or escrow agent, and does not hold your funds or your customers' funds. You are responsible for your obligations to Stripe, for refunds and disputes with your customers, for chargebacks and ACH returns on your customer transactions (including customer-initiated unauthorized-debit returns), and for your own tax reporting on amounts you collect. Commission reversals and reserves are addressed in Section 4.11.
7.8. Provisioned phone numbers. Phone numbers provisioned for your business through the Service are licensed to you for use with the Service, not sold. Numbers remain subject to carrier and regulatory rules, may need to be changed for compliance reasons (we will give notice and reasonable transition help where practicable), and, upon termination, may be reclaimed. Where carrier rules permit, we will reasonably cooperate with a port-out request so you can keep your number when you leave. We act as an intermediary between you, our telephony provider, and the carrier registration ecosystem: we create and administer a messaging subaccount for your business and submit your registration information on your behalf. Carriers and registries may reject, revoke, or condition registration; messaging features may be limited or unavailable until registration is approved, and registration decisions are not within our control.
7.9. Calendar, email, and connected accounts. If you connect third-party accounts (such as Google Calendar or email), you authorize the Service to access and act on those accounts as needed to provide the features you use, subject to the third party's terms and our Privacy Policy. You are responsible for what you authorize the Service to do with connected accounts.
7.10. Proof vault and stored content. The proof vault is designed to durably preserve the originals you store in it (receipts, contracts, permits, photos): we store vault content redundantly, retain it for as long as your account is active, and make it exportable at any time and during the export windows in Section 16.4. We still recommend keeping independent copies of documents with legal significance, and our liability for stored content remains subject to Section 13, but we will not delete your vault content while your account is in good standing except at your direction or as required by law.
7.11. Leads and business information. We do not guarantee the volume, quality, accuracy, or conversion of any leads, contact information, or business data surfaced by the Service. For contact data that the Service itself surfaces or sources for you (for example, business-discovery scans or lead-generation features), we do not represent that any recipient has consented to marketing contact; the Service will restrict outreach to platform-sourced contacts to commercial email compliant with CAN-SPAM and other channels that lawfully permit unsolicited first contact; the Service will not send texts, or place calls using an artificial or prerecorded voice, to any platform-sourced contact until a valid prior express (or, for marketing, prior express written) consent for that recipient is recorded. You may not use platform-sourced contact data for cold calls or texts that require consent you do not have.
7.12. No emergency use. THE SERVICE IS NOT A SUBSTITUTE FOR EMERGENCY SERVICES AND DOES NOT SUPPORT 911 OR OTHER EMERGENCY CALLING. Aria may not recognize an emergency, may respond with routine scheduling or informational content, and must not be relied upon to receive, triage, or respond to emergency communications. You must maintain independent means for you and your customers to reach emergency services and appropriate emergency personnel, and you agree to make clear to your customers that your Aria-managed phone and text lines are not monitored for emergencies.
7.13. Insurance. You are responsible for maintaining insurance appropriate to your business and trade (e.g., general liability, workers' compensation where required). If your use of messaging or payment features exceeds volume thresholds we publish, we may require proof of commercially reasonable insurance as a condition of continued high-volume use.
7.14. Owner notifications by text. By providing your mobile number and enabling owner-notification or owner-texting features, you expressly consent to receive automated service text messages from Aria at that number, including job updates, lead alerts, scheduling, security notices, and replies on your owner channel. Message frequency varies; message and data rates may apply. Reply STOP to stop (which disables text-dependent features until re-enabled) and HELP for help. Marketing texts are sent only with your separate prior express written consent.
Plain English: Don't use Aria to break the law, hurt people, spam, hack, or resell the service. Don't use her outputs to build a competing AI product — but you're always free to export and automate your OWN business data, and to use your own outputs in your own internal tools.
8.1. You agree that you will not, and will not permit or direct anyone else to:
(a) use the Service for any unlawful, fraudulent, deceptive, or harmful purpose, or to plan, promote, or engage in illegal activity;
(b) use the Service to harass, threaten, defame, exploit, or harm any person, or to generate or distribute content that is illegal, infringing, or that sexualizes minors;
(c) send spam, unsolicited communications, or messages without required recipient consent through any channel provided by or connected to the Service;
(d) probe, scan, or test the vulnerability of the Service; breach or circumvent any security, authentication, rate-limiting, or usage-cap measure; or interfere with the operation of the Service;
(e) reverse engineer, decompile, disassemble, or attempt to derive the source code, models, model weights, training data, or prompts of the Service, except to the extent this restriction is prohibited by applicable law;
(f) scrape, crawl, harvest, or bulk-extract data or Outputs from the Service by automated means without our prior written consent — provided that this does not restrict you from exporting, downloading, or programmatically retrieving Your Content, your own business records, or Outputs generated for you, through the export tools and interfaces we provide (see Sections 9.6 and 16.4);
(g) resell, sublicense, rent, lease, white-label, or provide the Service to third parties as a service bureau, without a separate written agreement with us;
(h) use the Service or its Outputs to develop or train a general-purpose AI model or a product or service offered to third parties that competes with the Service — provided that you remain free to use your own data and the Outputs generated for you in your own internal tools and systems, including fine-tuning internal models on your own quotes, invoices, and records;
(i) fail to disclose AI involvement where disclosure is required by law or Section 7.4, or use the Service to impersonate any person or entity;
(j) circumvent Free Plan usage caps or plan restrictions, including by creating multiple accounts;
(k) upload malware or content you lack rights to; or
(l) use the Service in high-risk contexts where failure could lead to death, personal injury, or severe damage (e.g., life-safety systems), or to make automated decisions with legal or similarly significant effects on individuals without required human review and legal compliance.
8.2. We may investigate suspected violations and may remove content, throttle usage, and suspend or terminate accounts as described in Sections 3.4, 7.3, and 16. We may report unlawful activity to law enforcement.
Plain English: Free plan — if you separately agreed at signup, we may use your conversations to train Aria; you can withdraw that consent anytime in settings (it applies going forward — honestly, training already done can't be pulled back out of a model, and we tell you that plainly). Pro and pay-as-you-go conversations are never used for training, by us or our vendors. We do not sell your personal information — full stop, no reserved right to change our minds on your old data; any future change like that would require your fresh opt-in, never silence. Your customers' data is processed only to serve you, never to train our models, period. We don't collect biometrics like voiceprints today, and we won't without a separate written consent program. If we have a breach affecting your data, we'll tell you.
9.1. Privacy Policy. Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy at https://howtoaria.com/privacy, which is incorporated into these Terms. If there is a conflict between these Terms and the Privacy Policy regarding personal information, the Privacy Policy controls.
9.2. Free Plan training consent. If you use the Free Plan and give the separate training consent described below, your text conversations and voice transcripts (after the automated redaction described in the Privacy Policy) and usage data (feature interactions, not content) may be used to train, fine-tune, evaluate, and improve Aria and the Service, subject to the exclusions in this Section 9. The following apply:
(a) Standalone consent. Training consent is requested at signup through a standalone, clear and conspicuous, un-pre-checked disclosure — not buried in these Terms — and is recorded with a timestamp. The signup training-consent screen appears only for accounts held by users eighteen (18) or older.
(b) Opt-out anytime. You may withdraw training consent at any time in account settings. Withdrawal is effective prospectively. Withdrawal of training consent has no effect on your Free Plan usage grant, features, or pricing.
(c) Honest limits of withdrawal and deletion. Training that has already occurred cannot be reversed: data incorporated into trained model parameters cannot be extracted or selectively removed from existing models. Upgrading plans, withdrawing consent, or deleting your account stops future use of your data for training and deletes your stored data per Section 9.6, but does not un-train models already trained. We state this here so no one is surprised.
(d) Exclusions. Regardless of consent, we do not use for training: your customers' and other third parties' personal information appearing in your data (see Section 9.7), screen captures (Section 6.4), payment credentials, or uploaded files, documents, images, business records, customer records, or raw audio (training uses redacted text conversations/transcripts and usage data only). We also do not use for training the data of any user under eighteen (18) — the training-consent option is not presented to, and cannot be accepted from, accounts held by users 13-17, and any such data is excluded from training regardless of any recorded toggle. We apply filtering and de-identification controls to enforce these exclusions before data enters any training corpus.
(e) Financial incentive. The Free Plan is a program in which you receive service in exchange for permitting training use of your data. Where required (e.g., California), a Notice of Financial Incentive describing the program and a good-faith estimate of the value of the data is provided at https://howtoaria.com/privacy, and your participation requires the opt-in consent described above, which you may revoke at any time.
9.3. Paid-plan privacy. If you use the Pro Plan or Pay-As-You-Go, we do not use your conversations or Outputs to train our models, and we contractually prohibit our subprocessors (including AI-model and voice providers) from retaining your content beyond transient processing or using it to train their models, selecting zero-data-retention options where available. Your conversation history remains stored in your account for your own use and access, retained as described in the Privacy Policy; the records described in this Section are those we retain after account deletion or termination. We retain only the records we are legally required to keep or that are reasonably necessary to operate the Service — such as billing records, consent records, and security and fraud logs — as described in the Privacy Policy. Our current subprocessors are listed in the Privacy Policy. This Section survives termination of your account.
9.4. We do not sell your personal information. We do not sell your personal information, and we do not share it for cross-context behavioral advertising (as "sell" and "share" are defined under the California Consumer Privacy Act as amended). We will not apply any future sale or sharing practice to personal information collected under this promise. If we ever propose to begin selling or sharing personal information collected in the future, we would first: (a) obtain your prior, affirmative opt-in consent (not mere notice, not continued use, and never applied retroactively to previously collected data); (b) update the Privacy Policy; and (c) implement all mechanisms required by law, including a "Do Not Sell or Share My Personal Information" link and recognition of Global Privacy Control signals. Nothing in this Section overrides the paid-plan protections in Section 9.3.
9.5. De-identified and aggregated data. We may create and use de-identified, anonymized, or aggregated data (data that does not identify you or your customers) for any lawful purpose, including analytics, benchmarking, and service improvement, during and after the term of these Terms. We publicly commit that we will not attempt to re-identify de-identified data, and we contractually require the same commitment from anyone we share it with.
9.6. Your rights; deletion. We provide a self-serve, email-confirmed account deletion ("forget me") flow and will honor applicable data-subject rights (such as access, export, correction, and deletion) as described in the Privacy Policy and required by applicable law. Deletion removes your stored personal information from our production systems (subject to legally required retention and backup cycles described in the Privacy Policy) and permanently excludes it from any future training. As disclosed in Section 9.2(c), deletion cannot remove information from model parameters already trained before your deletion request.
9.7. Your customers' data — service-provider terms. When you input or collect your customers' personal information through the Service (leads, contact details, job records, messages, recordings), you are responsible for having a lawful basis to collect and use that information and for honoring your customers' privacy rights. As between the parties, you are the business/controller and we are your service provider/processor. As your service provider, we: (a) process your customers' personal information only to provide the Service to you and for the limited internal purposes permitted by applicable privacy law, and on your documented instructions; (b) do not sell or share it, do not combine it with personal information from other sources except as permitted for service providers, and do not use it to train our models under any plan; (c) flow these restrictions down to our subprocessors; (d) will delete or return it at termination as described in Section 16.4; (e) will assist you, as reasonably necessary, in responding to your customers' privacy-rights requests; and (f) certify that we understand and will comply with these restrictions. A signable Data Processing Addendum containing these terms is available at https://howtoaria.com/privacy and is incorporated for users who require it.
9.8. Biometric information. The Service does not currently collect or process biometric identifiers or biometric information (such as voiceprints used to identify a person, or biometric-based analysis used to identify a person). The Service does analyze non-identifying characteristics of your speech (pitch, pace, energy) in real time to adapt how Aria responds, as described in the Privacy Policy; this does not identify who is speaking, creates no stored template, and can be disabled in settings. If we introduce any feature that does — for example, speaker recognition to verify who is authorizing an action — we will, before enabling it for you: (a) obtain your separate written consent (and require you to obtain any legally required consent from other individuals whose biometrics would be processed, such as staff or customers); (b) publish a retention-and-destruction schedule consistent with applicable biometric privacy laws (including Illinois BIPA, Texas CUBI, and Washington law); and (c) never sell, lease, or profit from biometric data. Voice audio processed transiently for transcription or speech synthesis, without creating an identifying template, is handled under the Privacy Policy.
9.9. Security and breach notification. We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Your Content and personal information, appropriate to the nature of the data. If we confirm a breach of security of our systems that compromises your personal information or your customers' personal information that we process for you, we will notify you without undue delay, provide information reasonably needed for you to meet your own legal obligations, and cooperate in remediation. Nothing in this Section limits non-waivable statutory breach-notification duties.
9.10. No retroactive repurposing. We will not apply materially new data practices (including new training, sale, or sharing practices) to data collected under earlier terms without your fresh, affirmative consent.
Plain English: We own Aria — the software, models, and brand. You own your business data and the stuff you upload. You give us permission to process your content so the service can work (and to train on it only under the Free Plan consent in Section 9.2). You own Aria's outputs to you once you've paid any fees for them — ownership isn't held hostage to perfect compliance with every clause. If you send us feedback, we can use it freely.
10.1. Our IP. The Service — including all software, applications, models, model weights, prompts, algorithms, knowledge bases, playbooks, interfaces, designs, text, graphics, logos, trademarks (including "Aria," "HowTo," and howtoaria.com branding), and all related intellectual property — is owned by Open Corp or its licensors and is protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms, we reserve all rights. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal and internal business purposes in accordance with these Terms.
10.2. Your Content. "Your Content" means data, text, images, documents, recordings, customer records, and other materials you submit to or create in the Service (excluding Outputs and excluding our IP). You retain all ownership rights in Your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and create derivative works of Your Content solely as necessary to: (a) provide, maintain, secure, and improve the Service; (b) perform actions you direct (such as sending your messages and invoices); (c) comply with law; and (d) solely for Free Plan users who are eighteen (18) or older and who gave the Section 9.2 consent, train and improve Aria solely as to the redacted conversation/transcript and usage data described in Section 9.2 and the Privacy Policy — never uploaded files, documents, images, business records, customer records, or raw audio, and never data of under-18 accounts (subject to Section 9.2's exclusions). This license ends when Your Content is deleted, except for copies retained as required by law, for backup cycles, or as permitted by the Privacy Policy.
10.3. Outputs. As between you and us, and to the extent permitted by law, we assign to you our right, title, and interest in the Outputs generated for you. This assignment is subject only to: (a) payment of any fees due for the usage that generated the Outputs (not general compliance with every provision of these Terms — a breach elsewhere does not cloud title to Outputs you have already received and paid for); (b) our continued ownership of the underlying models, software, and pre-existing materials embodied in Outputs; and (c) the reality that the same or similar Outputs may be generated for other users, with no exclusivity promised. You are responsible for your use of Outputs, including confirming that your use does not infringe third-party rights.
10.4. Your representations. You represent and warrant that you have all rights necessary to submit Your Content and to grant the licenses above, and that Your Content and your use of the Service do not violate any law or third-party right (including privacy, publicity, and intellectual-property rights of your customers and others).
10.5. Feedback. If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use it for any purpose without compensation or attribution, and you agree we owe you no obligation regarding it.
10.6. DMCA. If you believe content on the Service infringes your copyright, send a notice compliant with 17 U.S.C. § 512(c)(3) to our designated agent: Open Corp — DMCA Agent, Open Corp, [OWNER TO CONFIRM: street address], Wichita, KS [OWNER TO CONFIRM: ZIP]; email: [email protected]. We maintain and enforce a policy of terminating repeat infringers' accounts in appropriate circumstances, and we may remove allegedly infringing content.
Plain English: We rely on partners — Stripe for payments, Twilio for texting, Google for calendar, and AI model providers. Their terms apply to their pieces, and we can't promise they'll never go down. If you got the app from Apple or Google, their standard terms ride along. Beta features are experiments: they're less polished and can be changed or removed.
11.1. The Service integrates with and depends on third-party services, including without limitation Stripe (payments), Twilio (telephony/SMS), Google (calendar, business services), hosting providers, and AI model and voice providers (collectively, "Third-Party Services"). Your use of features powered by a Third-Party Service is subject to that provider's terms and privacy policies, which you agree to where applicable. Our data-protection commitments to you regarding subprocessors (Sections 9.3 and 9.7) apply notwithstanding this Section.
11.2. We do not control Third-Party Services and are not responsible or liable for their acts, omissions, outages, errors, data practices, fee changes, or discontinuation, or for any loss arising from them, to the maximum extent permitted by law — except to the extent we have made an express commitment about them elsewhere in these Terms. If a Third-Party Service becomes unavailable or its terms change, we may modify or discontinue dependent features; if that materially impairs a paid plan, Section 4.3(a) applies.
11.3. Links to third-party websites or resources are provided for convenience only and are not endorsements.
11.4. App-store terms. If you downloaded our mobile application from the Apple App Store or Google Play: (a) these Terms are between you and Open Corp only — not with Apple Inc. or Google LLC — and Apple/Google have no obligation to furnish maintenance or support for the app; (b) your license to the app is limited to use on devices you own or control, subject to the store's usage rules; (c) in the event of the app's failure to conform to an applicable warranty, you may notify the store operator for any available refund of the app's purchase price, and to the maximum extent permitted by law the store operator has no other warranty obligation; (d) Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the iOS app and may enforce them against you; and (e) you represent that you are not located in a U.S.-embargoed country and are not on any U.S. government prohibited-party list.
11.5. Beta features. Features identified as beta, preview, early access, or experimental ("Beta Features") are provided for evaluation, may be modified or discontinued at any time, may be subject to feature-specific terms and reduced support, and are provided "as is" to the maximum extent permitted by law. We may collect additional diagnostic feedback from Beta Features as disclosed when you enable them; Beta Features never expand the training or data-sale permissions in Section 9 beyond what your plan and recorded consents allow.
Plain English: We work hard on Aria, but we provide her "as is." We can't promise she'll always be available, accurate, or bug-free. Some states don't let us disclaim everything — where that's true (including for Kansas consumers under the KCPA), your state's protections win. See Section 18.
12.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, ALL OUTPUTS, AND ALL RELATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. OPEN CORP AND ITS SUPPLIERS AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE.
12.2. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (a) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (b) OUTPUTS WILL BE ACCURATE, COMPLETE, CURRENT, OR RELIABLE; (c) DEFECTS WILL BE CORRECTED; (d) THE SERVICE IS FREE OF HARMFUL COMPONENTS; OR (e) ANY DATA OR CONTENT WILL NOT BE LOST OR CORRUPTED (SUBJECT TO OUR EXPRESS COMMITMENTS IN SECTIONS 7.10 AND 9.9).
12.3. THE ONLY EXPRESS COMMITMENTS NOT DISCLAIMED BY THIS SECTION ARE THOSE STATED IN SECTIONS 4.3, 6.2, 6.4, 7.3, 7.10, 9.3, 9.4, AND 9.9. NO OTHER STATEMENT IN THESE TERMS, THE SUMMARIES, OR THE SERVICE CREATES A WARRANTY. SOME JURISDICTIONS — INCLUDING, FOR CONSUMERS, KANSAS UNDER THE KANSAS CONSUMER PROTECTION ACT — LIMIT OR PROHIBIT WARRANTY DISCLAIMERS. WHERE THAT IS THE CASE, THE DISCLAIMER AND ANY LIMITATION OF IMPLIED WARRANTIES ARE INAPPLICABLE WHERE, AND TO THE EXTENT, APPLICABLE LAW PROHIBITS THEIR DISCLAIMER OR LIMITATION. SEE SECTION 18 FOR STATE-SPECIFIC PROVISIONS.
Plain English: If something goes wrong, our liability is capped — generally at what you paid us in the last 12 months or $500, whichever is greater — and we're not on the hook for indirect losses like lost profits. But the cap has real exceptions: it doesn't cover our own fraud, willful misconduct, or gross negligence; death or personal injury caused by our negligence; our breach of the privacy and security promises in Section 9; or anything the law says can't be capped. Some states don't allow these limits for consumers — see Section 18.
13.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL OPEN CORP, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITY, OR FOR COSTS OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE (INCLUDING OUTPUTS, COMPUTER CONTROL, BUSINESS TOOLS, AND THIRD-PARTY SERVICES), UNDER ANY THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (a) THE TOTAL FEES YOU ACTUALLY PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (b) FIVE HUNDRED U.S. DOLLARS ($500).
13.3. Exceptions. THE LIMITATIONS IN SECTIONS 13.1 AND 13.2 DO NOT APPLY TO: (a) OUR FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE; (b) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (c) FOR CLAIMS ARISING FROM A SECURITY INCIDENT AFFECTING YOUR CONTENT, OUR AGGREGATE LIABILITY IS CAPPED AT THE GREATER OF THREE TIMES (3X) THE FEES YOU PAID IN THE PRIOR 12 MONTHS OR $5,000; FAILURE TO PROVIDE THE BREACH NOTIFICATION REQUIRED BY SECTION 9.9 IS NOT SUBJECT TO THAT CAP; NOTHING IN THIS SUBSECTION LIMITS SUBSECTION (a) (GROSS NEGLIGENCE OR WILLFUL MISCONDUCT); OUR BREACH OF SECTIONS 9.3 OR 9.4 (PAID-PLAN PRIVACY AND NO-SALE COMMITMENT) REMAINS OUTSIDE THE SECTION 13.1–13.2 LIMITATIONS; OR (d) ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (INCLUDING NON-WAIVABLE CONSUMER PROTECTIONS SUCH AS THE KANSAS CONSUMER PROTECTION ACT). THE REMAINING LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND REFLECT AN AGREED ALLOCATION OF RISK THAT IS A FUNDAMENTAL BASIS OF THE BARGAIN. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; SEE SECTION 18.
13.4. Computer Control sub-cap. FOR DIRECT DAMAGES CAUSED BY A DEFECT IN COMPUTER CONTROL'S DESIGN OR OPERATION, OR A FAILURE OF THE SECTION 6.2 ENABLEMENT BOUNDARY, OUR AGGREGATE LIABILITY IS CAPPED AT THE GREATER OF (a) FEES YOU PAID IN THE PRIOR 12 MONTHS OR (b) $10,000. [OWNER/COUNSEL TO CONFIRM: size this figure to the E&O/cyber policy limits once bound.]
Plain English: If your unlawful or Terms-breaking use of Aria gets us sued — say, you texted people without consent, or a customer sues over work you did — you'll cover us. But this is not a blank check: you never indemnify us for problems caused by OUR negligence, our bugs, or our failure to run the compliance safeguards we promised. And if we take over defending a claim, the defense is on our dime.
14.1. To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Open Corp and its officers, directors, employees, agents, suppliers, and licensors from and against any claims, demands, actions, investigations, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Your Content; (b) your use of the Service, Outputs, Computer Control, or Business Tools in violation of these Terms or applicable law; (c) your communications with, contracts with, goods or services provided to, or disputes with your customers, leads, or any third party regarding your business; (d) your violation of any law or regulation, including the TCPA, CAN-SPAM, telemarketing, consumer-protection, licensing, privacy, or data-protection laws; (e) your infringement or violation of any third party's rights; or (f) chargebacks, refunds, fines, or carrier penalties arising from your transactions or messaging. Indemnification for fines or penalties applies only to the extent permitted by applicable law and only where the fine or penalty results from your conduct rather than ours.
14.2. Exclusions. Your indemnification obligations do not apply to the extent a claim arises from: (a) our negligence, gross negligence, willful misconduct, or fraud; (b) a defect in the design or operation of the Service (including an Output error or Computer Control malfunction not caused by your instructions or misuse); (c) our breach of these Terms, including our failure to operate the platform compliance measures described in Sections 7.3–7.5; or (d) a third-party attack on our systems as described in Section 6.6.
14.3. Procedure. We will provide you with prompt notice of any claim subject to indemnification and reasonable cooperation. Our failure to give prompt notice relieves your obligations only to the extent you are materially prejudiced by the delay. We may, at our option, assume the exclusive defense and control of any such matter, in which case the defense (including your reasonable, requested cooperation costs) is at our expense, and you agree to cooperate. Neither party may settle a claim in a manner that imposes obligations or admissions on the other without the other's prior written consent, not unreasonably withheld.
14.4. Savings clause. This Section 14 applies only to the extent permitted by applicable law, does not apply to the extent a claim arises from our own conduct as stated in Section 14.2, and does not require any consumer to waive non-waivable rights.
Plain English: If we have a dispute, first email us and give us 30 days to work it out like humans. If that fails, we resolve it through individual binding arbitration (or small-claims court) — not class actions or jury trials, except where a state's law says otherwise (California users keep their right to seek public injunctive relief, and jury-trial waivers don't apply where they're not allowed). Your legal deadlines are whatever the law gives you — we don't shorten them. If lots of people file similar claims at once, they get resolved in staged batches so the process stays workable. You can opt out of arbitration entirely within 30 days of signing up.
15.1. Informal resolution first. Before filing any claim, you and we each agree to first send the other a written notice of dispute describing the issue and the relief sought (to us: [OWNER TO CONFIRM: legal email] or Open Corp, [OWNER TO CONFIRM: street address], Wichita, KS [OWNER TO CONFIRM: ZIP]; to you: your account email), and to attempt in good faith to resolve the dispute informally for at least thirty (30) days after the notice is received. This is a condition precedent to arbitration or litigation. Any applicable statute of limitations is tolled during this period.
15.2. Binding individual arbitration. Except as provided in Sections 15.3, 15.4, and 18, any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the Service — including its existence, breach, termination, enforcement, interpretation, or validity, and whether based in contract, tort, statute, or otherwise — will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (available at www.adr.org), before a single arbitrator. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court decides the enforceability of the class-action waiver in Section 15.5 and the batching procedures in Section 15.7. These rules apply under the AAA Consumer Arbitration Rules for users who are individuals or sole proprietors, and under the AAA Commercial Arbitration Rules (with Expedited Procedures for claims under $75,000) for entity accounts, with the Consumer Rules' fee protections for individuals and sole proprietors in all cases. If the AAA is unavailable or declines to administer, the parties will agree on JAMS or another administrator, failing which a court shall appoint an arbitrator under 9 U.S.C. § 5; unavailability of an administrator does not void this agreement to arbitrate. Arbitration will take place in Wichita, Kansas, or, at your election, in your county of residence or by videoconference or on documents alone as the applicable rules permit. Fees are allocated under the applicable AAA rules; we will pay all arbitration fees the rules assign to us, and your filing fee will not exceed what you would pay to file in small-claims court, with us covering the difference. Judgment on the award may be entered in any court of competent jurisdiction.
15.3. Small-claims carve-out. Either party may bring an individual claim in the small-claims court for the county where you reside or Sedgwick County, Kansas, so long as the claim remains within that court's jurisdiction. An appeal taken as of right under the rules governing that small-claims court (including K.S.A. 61-2709) does not violate this Section; if a claim is removed or refiled in a court of general jurisdiction other than by such an appeal, either party may elect arbitration.
15.4. Injunctive relief and IP carve-out; public injunctive relief. Either party may seek temporary or preliminary injunctive relief in court to protect its intellectual-property rights or confidential information, or to stop unauthorized use of the Service, pending arbitration. In addition, nothing in these Terms waives, and either party may pursue in court, any non-waivable right to seek public injunctive relief where applicable law (such as California law under McGill v. Citibank) provides that right; the remainder of the dispute proceeds in arbitration.
15.5. CLASS-ACTION WAIVER. YOU AND OPEN CORP EACH AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS-WIDE ARBITRATION, COLLECTIVE ACTION, OR CONSOLIDATED PROCEEDING. This waiver does not extend to claims for public injunctive relief described in Section 15.4 or to any representative claim that applicable law makes non-waivable. The arbitrator may not consolidate claims of more than one person (except as provided in Section 15.7) and may award relief only in favor of the individual claimant and only to the extent necessary to resolve that claimant's individual claim. If this waiver is held unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the remainder of this Section 15 remains in effect.
15.6. Jury trial waiver. To the extent any dispute proceeds in court rather than arbitration, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL to the fullest extent permitted by law. This waiver does not apply where pre-dispute jury-trial waivers are unenforceable (including for California and Georgia residents — see Section 18), and in those states you retain your jury-trial rights for court proceedings.
15.7. Mass-filing procedure. If twenty-five (25) or more demands for arbitration are filed with similar claims, by or with the assistance of coordinated counsel or organizations, the parties agree to a staged process: (a) counsel select a total of ten (10) bellwether arbitrations (five per side) to proceed first; (b) all other demands are held in abeyance (with filing fees deferred and limitations periods tolled) pending the bellwether results; (c) after the bellwethers conclude, the parties will engage in a single global mediation informed by the results; and (d) if the remaining claims do not resolve, they proceed in further staged batches of up to fifty (50), with fees due only as each batch commences. A court may enforce this Section, and either party may ask a court to enjoin arbitrations filed in violation of it. This Section does not prevent any claimant from electing small-claims court or from opting out under Section 15.8. If any portion of this Section 15.7 is held unenforceable, that portion is severed and all demands proceed as individual arbitrations under Section 15.2 without staging; unenforceability of this Section does not affect Section 15.2 or 15.5. The limitations tolling, fee deferral, small-claims path, and opt-out right in this Section survive any such severance.
15.8. Opt-out. You may opt out of the arbitration agreement and class-action waiver in this Section 15 by emailing [OWNER TO CONFIRM: legal email] or [email protected], or through the in-app opt-out form, within thirty (30) days of first accepting these Terms, with your name, account email, and a clear statement that you opt out of arbitration. For a 13-17 account, the parent or legal guardian gives the arbitration assent and may exercise this 30-day opt-out on the minor's behalf. If you opt out, the opt-out applies to all future versions of these Terms unless you later affirmatively agree to arbitrate; we will confirm receipt of your opt-out by email. The 30-day period runs from the recorded date of your account-creation acceptance of these Terms (or, for pre-existing accounts, from the recorded date you accept an updated version containing this Section). Opting out does not affect any other provision of these Terms and has no effect on your ability to use the Service.
15.9. Limitations periods. We do not contractually shorten any statute of limitations. Claims must be brought within the limitations period provided by applicable law (for example, four years for TCPA claims).
15.10. Governing law and venue. These Terms and any dispute are governed by the laws of the State of Kansas and applicable U.S. federal law, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs this Section 15. For any dispute not subject to arbitration (and subject to the small-claims carve-out), you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Sedgwick County, Kansas. The small-claims carve-out in Section 15.3 overrides this Section's exclusive-venue sentence. Nothing in these Terms waives or limits: (a) the non-waivable protections of the Kansas Consumer Protection Act (K.S.A. 50-623 et seq.) for users it covers, or (b) mandatory consumer protections of the state where you reside, to the extent they cannot be waived or displaced by this choice of law.
Plain English: You can leave anytime and take your data with you. We can suspend or close accounts that break the rules or create real legal/security risk — with notice and a chance to fix it when the problem is fixable. Your right to export your own business records (customers, jobs, invoices, proof-vault documents) survives suspension and termination in every case except where the law forbids it or the records themselves are the instrument of fraud. We will never hold your customer list hostage.
16.1. Term. These Terms apply from your first use of the Service until your account is terminated and all amounts due are settled.
16.2. Your right to terminate. You may stop using the Service and delete your account at any time via account settings or the "forget me" flow. Termination does not entitle you to a refund except as provided in Section 4.3 or required by law.
16.3. Our rights to suspend or terminate. We may suspend, restrict, or terminate your access to all or part of the Service if: (a) you materially breach these Terms (including Acceptable Use or Business Tools obligations); (b) we reasonably believe your use creates legal, security, fraud, or carrier-compliance risk; (c) amounts you owe are past due; (d) required by law or a Third-Party Service; or (e) we discontinue the Service or a feature (in which case Section 4.3(a) applies). Except where immediate action is required by law, carrier rules, or a genuine security or fraud emergency, we will give you notice and a reasonable opportunity to cure before suspending or terminating, and we will tell you the reason. We may terminate any Free Plan account for convenience with at least thirty (30) days' notice. Suspensions later determined to be unfounded are credited under Section 4.3(b).
16.4. Data access and export — including during suspension. Your business records are yours:
(a) During suspension, we will continue to make Your Content — including customer records, job history, invoices, and proof-vault documents — available for export, even while feature access is restricted, except where prohibited by law or legal process.
(b) Upon termination (by either party, for any reason), for at least thirty (30) days we will make reasonable efforts to allow you to export Your Content in a commonly used format. This export right applies even when we terminate for breach; the only exceptions are where export is prohibited by law or legal process, or where the specific records are themselves the instrument of ongoing fraud or unlawful activity.
(c) After the export window, we may delete Your Content, subject to legally required retention (billing, consent, and security records) and backup cycles as described in the Privacy Policy. We are not liable for deletion of data after the export window, provided we honored this Section.
16.5. Effect of termination. Upon termination: (a) your license to use the Service ends and you must cease use; (b) amounts properly accrued remain payable; and (c) provisioned phone numbers are handled under Section 7.8.
16.6. Survival. Sections that by their nature should survive termination do survive, including Sections 4 (amounts owed and refund rights), 5, 6.4–6.6, 7, 9 (in its entirety, including the paid-plan no-training promise in 9.3 and the no-sale commitment in 9.4), 10, 11, 12, 13, 14, 15, 16.4–16.6, 17, and 18.
Plain English: The housekeeping. Big changes to these Terms — especially anything touching your data or arbitration — require your affirmative agreement, not just a banner you scrolled past. Aria speaks for the product, but our published pricing and policies are the official word; if she misquotes something, contact us and we'll make it right under the published policy.
17.1. Changes to these Terms. We may modify these Terms from time to time. For material changes, we will provide notice at least thirty (30) days before the changes take effect — by email to your account address, in-product notice, or both — and will update the "Last Updated" date. For material changes that expand our rights to your data, reduce our privacy or security commitments, or modify Section 15 (dispute resolution), continued use is not consent: those changes take effect for you only upon your affirmative acceptance, and until you accept, your use remains governed by the prior version of the affected provisions (we may condition continued use of the Service on acceptance after reasonable notice, in which case declining entitles you to the export rights in Section 16.4 and any refund due under Section 4.3(a)). Non-material changes (such as clarifications or typo fixes) may take effect upon posting. Changes to the arbitration provisions will not apply to disputes for which either party had already provided a notice of dispute.
17.2. Severability. If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect, except as stated in Sections 15.5 and 15.7.
17.3. Entire agreement; statements by Aria. These Terms, together with the Privacy Policy and any feature-specific or plan-specific terms presented to you in the Service, constitute the entire agreement between you and Open Corp regarding the Service and supersede all prior or contemporaneous agreements on that subject. Aria is an AI and, like any AI, can make mistakes — including about our own prices, policies, and capabilities. Our official prices, plans, refund rules, and policies are those published on our pricing page and in these Terms and the Privacy Policy; Aria is not authorized to modify these Terms or enter into contracts on our behalf. That said, we don't hide behind the disclaimer: if Aria misstates one of our published policies or prices to you and you reasonably relied on it, contact us at [email protected] and we will honor the published policy and work in good faith to remedy reasonable, documented reliance.
17.4. Assignment. You may not assign or transfer these Terms or your account without our prior written consent; any attempted assignment in violation is void. We may assign these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, or to an affiliate — provided that any assignee remains bound by the data commitments in Section 9 (including the no-sale commitment in 9.4 and its opt-in requirement) with respect to previously collected data.
17.5. No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later. Any waiver must be in writing and signed by us.
17.6. No third-party beneficiaries. These Terms do not create rights in any third party, except that our suppliers, licensors, and indemnified parties may enforce provisions expressly for their benefit, and Apple may enforce Section 11.4 as described there.
17.7. Relationship. The parties are independent contractors. Except for the limited agency described in Section 5.5, these Terms do not create a partnership, joint venture, employment, franchise, fiduciary, or agency relationship.
17.8. Force majeure. We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labor disputes, governmental action, utility or internet failures, and failures of Third-Party Services.
17.9. Export controls. You may not use, export, re-export, or transfer the Service or software except as authorized by U.S. law and the laws of the jurisdiction where you obtained it, including U.S. export control and sanctions regulations. You represent you are not a prohibited party under such laws.
17.10. U.S. Government use. The software is "commercial computer software" and any government use is subject to these Terms per FAR 12.212 and DFARS 227.7202.
17.11. Electronic communications; ESIGN consent. Before we deliver legally required disclosures or notices electronically (including Regulation E notices, your ACH authorization copy, and auto-renewal acknowledgments), we will obtain your consent in the manner required by the federal ESIGN Act — including disclosure of the hardware/software requirements, your right to withdraw consent or request paper copies, and a demonstration that you can access the electronic format. Subject to that consent, you agree to receive communications from us electronically (email and in-product notices) and that they satisfy any legal requirement that communications be in writing. Transactional and account messages are part of the Service; we will not send you marketing texts or marketing emails without your separate consent, and all of our own marketing emails will include our postal address and a functioning unsubscribe honored immediately, and in any event within 10 business days as CAN-SPAM requires.
17.12. Notices. Legal notices to us must be sent to: Open Corp, Attn: Legal, [OWNER TO CONFIRM: street address], Wichita, KS [OWNER TO CONFIRM: ZIP], USA, and by email to [OWNER TO CONFIRM: legal email]. Notices to you may be sent to your account email address and are deemed given when sent.
17.13. Headings and summaries. Section headings and the italicized plain-English summaries are for convenience and are not exhaustive; the full text of each section governs. We have written each summary to fairly reflect its section, including provisions that favor us, and we will keep them accurate as the Terms change.
17.14. Contact. Questions about these Terms or the Service: [email protected] | Open Corp, [OWNER TO CONFIRM: street address], Wichita, KS [OWNER TO CONFIRM: ZIP], USA | [OWNER TO CONFIRM: phone (optional)].
Plain English: Some states give you rights that these Terms can't take away. This section says — plainly, state by state — which parts of these Terms don't apply to you if you live there, instead of making you guess.
18.1. Kansas. If you are a "consumer" under the Kansas Consumer Protection Act (K.S.A. 50-623 et seq.) — which can include individuals and sole proprietors — the KCPA's protections cannot be waived (K.S.A. 50-625). To the extent the KCPA applies to your claim, the warranty disclaimers in Section 12 and the liability limitations in Section 13 apply only to the extent the KCPA permits, and nothing in these Terms limits remedies the KCPA makes non-waivable. If you are a Kansas consumer and your transaction is a consumer transaction under the KCPA, the implied-warranty disclaimers in Section 12 and any limitation of remedies for breach of implied warranty do not apply to you (K.S.A. 50-639), and Sections 12 and 13 do not limit any remedy the KCPA provides.
18.2. California. If you are a California resident: (a) the jury-trial waiver in Section 15.6 does not apply to you (Grafton Partners v. Superior Court); (b) nothing in these Terms waives your right to seek public injunctive relief in any forum (Section 15.4); (c) nothing in these Terms exculpates Open Corp from liability for its own fraud, willful injury, or violation of law within the meaning of California Civil Code § 1668; (d) your rights under the California Consumer Privacy Act, the Consumers Legal Remedies Act (whose limitations periods cannot be shortened — and we shorten none, per Section 15.9), and the Automatic Renewal Law are not limited by these Terms; and (e) under California Civil Code § 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.
18.3. New Jersey. If you are a New Jersey consumer, the following provisions apply to you only to the extent permitted by New Jersey law, and any portion not so permitted does not apply to you: the warranty disclaimers in Section 12; the limitations of liability in Section 13; and the indemnification provisions in Section 14. Nothing in these Terms limits your rights under the New Jersey Consumer Fraud Act or the Truth-in-Consumer Contract, Warranty and Notice Act, and no provision of these Terms is intended to violate a clearly established legal right of a New Jersey consumer.
18.4. Georgia. If you are a Georgia resident, the pre-dispute jury-trial waiver in Section 15.6 does not apply to you.
18.5. All states. Where any provision of these Terms is narrower than a non-waivable right you hold under the law of your state of residence, the non-waivable right controls, and the provision applies only to its lawful extent.
In plain English: if you give us your number, we text you about your service. Reply STOP to quit, HELP for help. Standard rates apply.
19.1. Program. The "Open Corp / HowTo–Aria Business Messaging" program (operated by Open Corp, legal name TTA) sends operational text messages: quotes, appointment confirmations and reminders, job and task updates, lead notifications, and related customer-care messages to customers, employees, and business owners who have provided their phone number and consented to be contacted.
19.2. Consent and frequency. You opt in by submitting your number through our websites or application, through our advertising lead forms, or by calling or texting our business number to request service. Message frequency varies with your service activity. Consent to receive messages is not a condition of purchase.
19.3. Rates. Message and data rates may apply according to your mobile carrier plan.
19.4. Opt-out and help. Reply STOP at any time to cancel and receive no further messages. Reply HELP for assistance, or contact us at (316) 461-7477 or via howtoaria.com.
19.5. Open Corp Junk Removal program. The "Open Corp Junk Removal" text program sends quote follow-ups, appointment confirmations and reminders, and arrival updates to customers who request a junk removal quote and check the SMS consent checkbox on our quote form at opencorpjunkremoval.com. Message frequency varies; typically 2–5 messages per job. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out; reply HELP for help or call (316) 369-4953. These messages are sent only on our own behalf as the service provider you contacted — not on behalf of any third party.
19.6. No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, sold to, or transferred to any third party for any purpose other than transmitting the messages you consented to receive.
19.5. Privacy. Phone numbers and SMS consent are never sold or shared with third parties or affiliates for their marketing purposes. See our Privacy Policy.